YOUR CONVERSATION

What happens to what you share?

The SH Applications enquiry assistant is AI, not a live conversation with Steven. It helps you describe a business challenge or project so Steven can review it.

What is recorded

Your messages and the assistant’s replies are saved, including conversations where you do not leave contact details. If you choose “Send to Steven”, we also save your name and email with that conversation. A session cookie keeps your conversation separate from other visitors. We use a hashed network address and request timestamps to limit abuse.

How the AI is used

Your conversation text is sent to Anthropic to generate replies. The separate name and email fields are not sent to the AI. Anything you type into the conversation itself is included, so please do not enter passwords, payment details, health information, customer records or confidential documents. No links or files are opened by the assistant.

Anthropic’s handling of API data is explained in its commercial data retention guidance. Provider retention can differ from the copy held by SH Applications.

A human next step

Steven can review conversations to understand enquiries and improve this service. Submitting contact details asks him to get in touch about your enquiry. The assistant cannot send follow-ups, book meetings, issue quotes or act on instructions in a chat.

Retention and questions

Chat records are removed by scheduled cleanup once they are 30 days old. Abuse-control request records expire after 24 hours. Encrypted hosting backups may retain deleted records until the hosting provider’s snapshots expire; they are not used for routine enquiry review. If a discussion becomes an ongoing project, any separately agreed project correspondence is managed separately.

For questions about your information or to request deletion, contact sh@shapplications.com. You can also contact Steven directly without using the AI assistant.